UK Returns
Christmas returns period
Orders placed between Monday 18th November 2024 until 24th December 2024 can be returned up to and including Friday 10th January 2025
Regular returns period
We accept returns on orders within 14 days of delivery.
Unwanted items must be returned in their original packaging, unused and in perfect
condition; and please make sure that the returns form is completed and included.
If you do not have your returns form, please contact us at customerservice@wolsey.com prior to returning your parcel.
There will be a non-refundable charge for returns which the customer is liable for.
All items remain the customer’s responsibility until they are received back to us and we are unable to take any responsibility for goods that are lost or damaged in the post.
How to Return
Option 1 - Using DPD's Returns Portal
The easiest way to return is by using DPD's Returns Portal, which can be found here - https://our-returns.dpd.co.uk/WOLSEY.
You can choose to print your own label at home, or you can take your parcel to your nearest Post Office, where they can print it for you. DPD offer thousands of drop-off locations across the country, including Co-op, Sainsburys, making it easy and flexible around you.
Should you use this service option, a £4.99 charge will be deducted from your final refund amount.
Option 2 - You can use a postal service of your choosing
You can use a different postal service for your return of your choosing, however as the items do remain the customer’s responsibility until they are received back to us and as we are unable to take any responsibility for goods that are lost or damaged in the post, we do request that you send your return by registered post and that you keep your proof of postage for reference. You will be responsible for all costs incurred for returns postage and these are not refundable.
Your returns parcel should be sent to:
Wolsey Returns c/o Davies Turner & Co Ltd
Station Road
Coleshill
Birmingham
B46 1DT
Fault Issue
We pride ourselves on high quality garments, however if you have a product you believe is faulty, please email customerservice@wolsey.com with full detail of what you believe the fault is and we will be able to advise on the next steps.
International Returns
We accept returns on orders within 14 days of delivery.
Unwanted items must be returned in their original packaging, unused and in perfect
condition; and please make sure that the returns form is completed and included. If you do not have your returns form, please contact us at customerservice@wolsey.com prior to returning your parcel.
The customer is responsible for arranging and paying any and all associated costs for an international return – including but not limited to any duties, customs, tax and postal charges. All items remain the customer’s responsibility until they are received back to us and we are unable to take any responsibility for goods that are lost or damaged in the post.
Fault Issue
We pride ourselves on high quality garments, however if you have a product you believe is faulty, please email customerservice@wolsey.com with full detail of what you believe the fault is and we will be able to advise on the next steps.